At Better Love Doll, we believe that our customers deserve only the very best, which is why we take pride in providing high-quality services and products. We are committed to ensuring that our customers receive the best service possible, every step of the way. So, we promise:

1. We only sell beautiful and authentic love dolls
2. We offer: 100% satisfaction guaranteed
3. We offer: Responsive customer service & expert customer service


We Only Sell Beautiful and Authentic Love Dolls

In the sex doll industry, there are many ugly and inferior products. When these dolls are wrapped in beautiful clothes and carefully photographed and retouched by photographers and graphic designers, all the flaws are covered up and they look very beautiful. But when you receive the product, open the packaging, and the doll is completely exposed in front of you, you will be completely disappointed with her.

For example:

1. This sex doll has super strange hips, inhuman waist and hip lines, and the bizarre body destroys all beauty.


2.The sex doll’s rib, waist, and abdomen details are made arbitrarily by the workers, who have no knowledge of human anatomy. The casually made body looks particularly fake, and I would rather have nothing than something fake.


3.The doll’s body is flat, with details that are almost non-existent. It looks like several cylinders are randomly combined together, lacking a sense of reality.


4.If you buy a product for less than $450 on eBay or AliExpress, the product you receive may look like this:

The manufacturer used hoses as the sex doll’s skeleton to save costs. There is nothing worse than buying such a product.

Betterlovedoll is a perfectionist and we refuse to sell any of the above products. We only sell beautiful and authentic products, such as…

So please believe that any product you purchase from Betterlovedoll will not disappoint you.


We Offer: 100% Satisfaction Guaranteed

We are full of confidence in our products and services, within 30 days after your payment, if you have any dissatisfaction with our products and services, you can initiate a refund at any time. If there is a problem with the products and services we provide you, we will take the initiative to seek compensation for you. The following is our detailed refund and after-sales policy:

Refund Policy

We offer the best full refund policy with no-questions asked ! Refund anytime within 30 days of payment.

1.If you cancel your order before it has been processed and shipped, you will be entitled to a 100% money back refund minus any transaction fees. (Please note: better love doll does not apply cancellation penalties, however any transaction fees charged by 3rd party platforms such as Paypal are un-refundable.)

2.If you receive a sex doll and simply unhappy with the purchase, you are entitled to a refund. When refunding, you need to confirm that the product or packaging was not damaged and that you did not use it. (Please note: Shipping costs to return your purchase is borne by you, the buyer. All refunds are initiated after the items have been returned and received safely.)

3.For orders that are delivered to you damaged or defected, we offer a 100% free return and exchange service. Returning shipping costs will be borne by us, better love doll, not you! After unboxing, if you find any product defect please contact us immediately and provide pictures and video of the damage. We will be on it straight away!

4.If you receive your sex doll 30 days after payment due to shipping delays, you have the right to return at any time within 7 days of arrival.

5.Refund :If you apply a refund requtst . Money will be return back to your account within 7-15days after we agreed.

After-sales Policy

When there is an issue with your order, we will do our best to provide you with after-sales service. Here is our after-sales service commitment:

Delayed delivery full refund: Except for Elsababy and Fanreal dolls with long production cycles, if the delivery time of other love dolls you purchased exceeds 50 working days, we will provide you with a full refund and give you the doll free of charge. (Exceptions: ① If the recipient contacts and notifies us multiple times but still fails to clear customs or pick up the goods, resulting in the return or loss of the goods, we will not be responsible for any liability. ② If the address or contact information provided by the recipient is incorrect, and we have contacted and notified the customer multiple times but still have not received a reply, resulting in an extended delivery time, loss of goods, or delivery failure, we will not accept any liability.)

If you receive the wrong love doll, we will give you a full refund or send you a replacement. (Please keep the packaging and product intact, and take photos or videos in a timely manner. We will handle it for you as soon as possible.)

After receiving the love doll, if you find that the customized options are incorrect or missing, we will compensate you twice the amount of the incorrect or missing options. If the incorrect or missing options are free options, we will compensate you according to the minimum compensation standard of $20.

Within one month after the product arrives, if there is significant damage caused by non-human factors, such as major bone fractures (trunk, thighs, etc.) or large-scale skin cracking, we will give you a full refund. Some special functions (such as heating, electric buttocks,pinch function, etc.) are not covered.

If you have any questions or concerns, please feel free to contact us. We will be happy to assist you.


Responsive Customer Service & Expert Customer Service

Betterlovedoll is based in China, but we have a team of customer service representatives from all over the world who are fluent in English. We have provided them with professional training, so they can assist you with any general questions you may have. Additionally, we offer expert customer service, where you can get one-on-one assistance from our love doll experts in China. Our goal at Betterlovedoll is to provide you with the best customer service in the industry. Please don’t hesitate to contact us if you have any questions or concerns.