Payment Methods

We offer a variety of secure and convenient payment methods to ensure a seamless shopping experience. All transactions on our platform are protected with industry-standard encryption and comply with PCI DSS standards, giving you peace of mind while shopping. Whether you prefer PayPal, credit card, or interest-free installment plans, we’ve got you covered.

1. PayPal

1.1 How to Pay with PayPal

PayPal offers a fast, secure, and convenient way to pay without sharing your financial details with us. To use PayPal:

• 1. Select PayPal as your payment method during checkout.
• 2. You’ll be redirected to PayPal’s secure login page.
• 3. Log in to your PayPal account and confirm the payment.
• 4. Once approved, you’ll be redirected back to our website to complete your order.

Note: Ensure your PayPal account is verified and has a valid funding source (e.g., linked bank account or card).

1.2 Why Does My Payment with PayPal Fail?

PayPal payments may fail due to:

• Insufficient Funds: The linked bank account or card has insufficient balance.
• Unverified Account: Your PayPal account is not fully verified or has restrictions.
• Funding Source Issues: The linked card or bank account is expired, invalid, or blocked.
• Technical Issues: Connectivity problems or PayPal server downtime.
• Merchant Restrictions: Our system may flag the transaction due to security concerns (e.g., unusual activity).

1.3 Solutions to PayPal Payment Failure

To resolve PayPal payment issues:

• 1. Check Funding Source: Log in to PayPal and ensure your linked card or bank account is valid and has sufficient funds.
• 2. Verify Account: Complete PayPal’s verification process by confirming your email and linking a valid payment method.
• 3. Try Another Funding Source: Add a different card or bank account in your PayPal wallet and select it at checkout.
• 4. Contact PayPal Support: Visit PayPal’s Help Center for assistance with account-specific issues.
• 5. Contact Us: If the issue persists, email our support team at service@betterlovedoll.com with your order number, error message, and a screenshot of the error.

2. Credit Card

2.1 How to Pay with Credit Card

We accept major credit and debit cards, including Visa, Mastercard, JCB, Discover, and American Express. To pay:

• 1. Select “Credit/Debit Card” at checkout.
• 2. Enter your card number, expiration date, CVV/CVC code, and billing address.
• 3. Verify the transaction if prompted by 3D Secure (e.g., Verified by Visa or Mastercard SecureCode).
• 4. Submit the payment to complete your order.

Note: Our platform uses 256-bit SSL encryption and 3D Secure authentication to protect your card details.

2.2 Why Does My Payment with Credit Card Fail?

Common reasons for credit card payment failures include:

• Invalid Card Details: Incorrect card number, expiration date, or CVV code.
• Insufficient Funds or Limits: The card has insufficient balance or exceeds the transaction limit set by your bank.
• International Transaction Restrictions: Your card may not be enabled for online or overseas purchases.
• Billing Address Mismatch: The entered billing address doesn’t match the bank’s records.
• Bank Security Flags: The bank may flag the transaction as suspicious due to high value or unusual activity.

2.3 Solutions to Credit Card Payment Failure

To resolve credit card issues:

• 1. Verify Card Details: Double-check the card number, expiration date, CVV, and billing address for accuracy.
• 2. Contact Your Bank: Call your bank to authorize the transaction or lift any restrictions on international or online purchases.
• 3. Use an Alternative Card: Try a different credit or debit card at checkout.
• 4. Enable 3D Secure: Ensure your card is enrolled in 3D Secure for added security.
• 5. Contact Us: If the issue persists, reach out to service@betterlovedoll.com with your order details and any error messages.

3. Installment Payment

3.1 How to Pay with Installment Payment

Our interest-free “Lay-Buy” installment plan allows you to spread payments over time without hidden fees. Here’s how it works:

• 1. Order Lock: Select your items at checkout and choose “Lay-Buy.” Pay a deposit (typically 20–30% of the total).
• 2. Payment Schedule: Agree to a weekly or monthly payment plan (2–6 months). Payments are automatically debited from your chosen method.
• 3. Order Shipment: The merchant ships your item only after the full balance is paid.

Advantages:

• Zero Interest/Fees: Unlike credit card installments, Lay-Buy has no interest or handling fees.
• Flexible Terms: Early repayment is allowed, or you can apply to extend the repayment period (subject to approval).
• Price Lock: The item’s price is fixed at the time of purchase, unaffected by future price increases.

Eligibility: You must be 18+, have a valid payment method, and pass a quick credit check.

3.2 Why Does My Payment with Installment Fail?

Installment payment issues may arise due to:

• Failed Credit Check: Your application may be declined due to credit history or insufficient credit score.
• Invalid Payment Method: The linked card or account for automatic debits is expired or has insufficient funds.
• Missed Payments: Failure to pay installments on time may pause or cancel the plan.
• System Errors: Technical issues during the application or payment process.

3.3 Solutions to Installment Payment Failure

To resolve installment payment issues:

• 1. Check Payment Method: Ensure the linked card or account is valid and has sufficient funds for automatic debits.
• 2. Review Credit Status: If declined, check your credit report for inaccuracies and reapply if eligible.
• 3. Contact Lay-Buy Support: Visit the Lay-Buy website or contact their support for application-specific issues.
• 4. Catch Up on Payments: If behind on installments, make the overdue payment to reactivate the plan.
• 5. Contact Us: Email service@betterlovedoll.com with your order number and error details for assistance.

Note: Always check with your bank or payment provider for details on failed or successful transactions.