Experience was great! First time using betterlovedolI and first time purchasing any doll, had accidentally enter the wrong shipping address and just about had a heart attack lol but David was very helpful and fixed it for me. Comes in a tall discreet box. The doll is beautiful but I guess I didn't realize how heavy and awkward moving around 90+ lbs would be, been getting quite the workout just dressing and positioning her and trying not to smash my toes from the metal rods in the feet lol. Next purchase will definitely be something in the 50lbs range, but also fun surprise to me, I didn't know her mouth opens a little too! All in all I recommend this 100% but I wish I would have done a little more research on TPE/silicone dolls and upkeep and maintenance, seems like there's a lot of things I gotta do/buy to keep her in good shape.