The customer service on this site is fantastic!
I ordered an HR doll from this website for a great price. The doll arrived and within a month the doll metal spine broke in half. I was shocked and terrified that I just wasted so much money, but I reported this to betterlovedoll and David came to my rescue.
He talked to the company and when he didn't get the response wanted. He kicked them off the website. He then proceeded to go to a new company, 6ye, to purchase me another doll. He lost money on this sale, so I truly appreciate him for this!
The 6ye doll arrived, and oh boy. It was bad. The doll seemed to have fallen out the box in transport. 6ye doesn't have the best packaging. Also, 6ye botched my doll due to high demand. There was a big indent above the stomach. There seem to be extra tpe over certain places where they messed up the doll, and the abs that were supposed to exist, didn't. Well, this time I was pissed but nervous.
David was great again but the companies he works with, not so much. So we had a lengthy conversation, which ended with me having to just keep the doll. I told him thanks for everything and I thought that was it.
The next day I wake up to an email saying, 6ye is going to make you another doll, and that the head of production will oversee it. 6ye also wanted me to keep the one they sent me as an apology. David is fantastic! 6ye is Fantastic! But not as fantastic as David.
6ye made a new doll and when it arrived. Oh boy way I impressed. The doll was as advertised! It was the kim kardashian model.
You have to shop here! David told me he looks out for his customers, and he followed through! Best customer service ever!
TIPS: Look at factory photos thoroughly before saying okay. The shipping companies don't care about your doll. Be prepared to clean your doll on arrival.