I ordered on April 1st and didn't receive it for 2 months even though online it quoted me 15 days. Within days two upper eye lashes and a fingernail fell off. I was being gentle. The robotic feature requires a pump which sucked up lube and burnt out in about 5 uses. Also it would be a good idea to use some kind of glue on the connection ports as they often fall off. The paint job is already wearing off in a few places. I also ordered my doll to have loose limbs, and that was ignored. She is supposed to have C cups but they are D cups and a little too big for my taste. Overall I'm disappointed in the doll for the price point. If it wasn't literally falling apart in the first week, and the pump didn't break so quickly then I'd rate it a bit higher. The heads and wigs I ordered are very beautiful though.