Great customer service. My constructive criticisms are not for the seller but on how some dolls are made.. For torso dolls, it seems to go for most, the arms should be reinforced more and move better, if you use them to prop her up for a bit of oral shall we say.. and if you raise them past horizontal the shoulders look weird AF.. that said the rest has some amazing attention to detail, beautiful doll. Again the rest is up to the user, depth, look all of that.. Though I also wish mroe and more dolls would also pay more attention to the Starfish look (asshole) give it a solid B+ , and a A+ for the sale I got it from.