This is my third WM Doll. I did nto have any of these thoughts with my first two. The eye guard was slid to top of the head and 10 or 12 eyelash hairs were torn free and stuck all over the face. There is a tear in the right hand where the skeleton can pop out, weird dimple on the wrist and a horizontally lined impression across the right breast. I'm fairly certain the skin tone is more of a pink when i selected tan. The factory pic was a different wig than I selected, and the wig I received was a third different type of wig. However, the damage was slight and could have happened in customs and in reality, were going to happen eventually. Not a deal breaker; would not return or complain about the product if that was the only issue. I could live with the skin color and the wig as well. The main issue I have is that the body is not close to what any of the photos look like. This body is much larger and out of shape and is not attractive to me. I could try to take pictures and show them side by side of the marketing picture for this WM doll size to show how much the good photography misled the dolls looks. You almost have to see them in person. If the factory pictures included her butt, I would have known right away this was not the doll for me. Boobs are way larger than expected, and the butt and thighs are massive, not at all what the marketing photography looked like. If there was a way to return or ressale the doll in order to buy a different one, I would in a heartbeat. I should have went 166C.